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सफल आभासी सह-निर्माण के लिए चार प्रमुख संशोधन

जब COVID-19 महामारी ने सब कुछ बंद कर दिया, नॉलेज SUCCESS ने इसे सहानुभूतिपूर्ण वर्कशॉप डिजाइन को चैंपियन बनाने और वर्चुअल को-क्रिएशन के शुरुआती अंगीकार होने के अवसर के रूप में देखा।.

Let’s rewind to March 2020. Our U.S.-based team was one day from boarding a flight to Nairobi, Kenya to conduct co-creation workshops with family planning and reproductive health (एफपी/आरएच) professionals to identify barriers limiting the flow of knowledge between programs, देशों, and regions—and opportunities to transform the way our FP/RH community approaches knowledge management—when the severity of the COVID-19 pandemic caused everything to shut down. After months of designing and planning, we found ourselves in a place with these workshops that we could not have anticipated. Were we going to postpone and wait for things to open up? Or were we going to attempt to conduct the four co-creation workshops virtually? We decided on the latter, which lead us on a journey of learning, constant iteration, and ultimately success.

While it was easy to mourn the loss ofwhat could have beenwith the highly anticipated in-person workshops, नॉलेज SUCCESS ने इसे सहानुभूतिपूर्ण वर्कशॉप डिजाइन को चैंपियन बनाने और वर्चुअल को-क्रिएशन के शुरुआती अंगीकार होने के अवसर के रूप में देखा।. Empathetic workshop design was essential—we knew that in order to conduct our in-person workshop in a virtual space, we needed to make some significant modifications to meet the realities and needs of our participants. A few main things came into play:

  1. Internet connectivity.
  2. Scheduling.
  3. Virtual design thinking tools.
  4. Facilitation.

Internet Connectivity

Internet connectivity was a real challenge. Many of our workshop participants in sub-Saharan Africa, एशिया, और संयुक्त राज्य अमेरिका, like myself and my co-facilitators, were finding themselves in brand-new work environments, mostly from home, which meant that internet connectivity was not always available; when it was, there was no guarantee of its quality. Because we were determined not to let readily available internet be a criterion for participation, thus affecting our participant pool, Knowledge SUCCESS provided internet credit to participants so that they could join each synchronous co-creation session. इसके साथ ही, we leveraged design thinking tools that could be used synchronously and asynchronously, as well as WhatsApp for quick and easy communication.

Four globe icons with a pin marker representation the locations of the co-creation workshops
Knowledge SUCCESS conducted four regional co-creation workshops between April and June 2020, साथ 69 FP/RH professionals representing 21 देशों.


Scheduling was another important consideration. Unlike in-person workshops, we could not expect participants to join us for full days online; with participants located in different countries, we also had time differences to consider. To accommodate everyone’s needs, we worked with participants to identify the most convenient times for them and scheduled accordingly. It’s important to note that the best times for participants were often not ideal times for facilitators based in the U.S. (think very early mornings and super late nights), लेकिन designing to best accommodate participants was our priority, so agility on the part of facilitators and support personnel was essential.

Sample Participant Agenda
Download and adapt our sample participant agenda for your own workshops!

Virtual Design Thinking Tools

While now, over a year and a half into the pandemic, virtual tools for design thinking and workshops are more common, back in March 2020 the climate was very different. Selecting the right tools—those that would be most comfortable for our participants—was critical. Rather than guess, we asked them directly, ultimately selecting Zoom for our synchronous co-creation sessions and Google Slides for our design thinking work. Unlike platforms such as Mural, Miro, और Jamboard, Google Slides was not intended for design thinking, but Knowledge SUCCESS felt that यह was much more important to build a tool folks were comfortable साथ, rather than introduce something new that would require training and potentially be a barrier for engagement. Using Google Slides, even with its limitations, allowed for an easily accessible way to co-create virtually.

A google slide with multiple sticky notes

Sample Rose, Bud, Thorn affinity cluster created using Google Slides.
Click here to view the web accessible version (पृष्ठ 22 of the PDF).


आखिरकार, we needed to figure out our facilitation approach. We all know that facilitation can make or break a workshop, and I would argue this is even truer in the virtual space. Given that this workshop would feature so many firsts for participants, we opted for a high-touch, high-energy facilitation style. This ensured that everyone felt supported every step of the way and that the workshop would not only generate great ideas for Knowledge SUCCESS but also empower a cadre of public health professionals with solid practice in design thinking and virtual workshop participation, both crucial and transferable skills.

Great attention to these four key components of empathetic workshop design resulted in four fruitful virtual co-creation workshops in Anglophone Africa, फ्रैंकोफोन अफ्रीका, एशिया, और संयुक्त राज्य अमेरिका, during which participantsreimagined the ways FP/RH professionals in their region access and use evidence and best practices to optimize FP/RH programs.This reimagining led to three new knowledge innovations for the FP/RH community:

इसके साथ ही, the workshops yielded a host of other useful resources, ये शामिल हैं एफपी स्टोरी के अंदर podcast.

So would we do virtual co-creation again? Most definitely!

Want to know more about virtual co-creation? Check out Knowledge SUCCESSrecommended strategies and solutions.

सफल आभासी सह-निर्माण के लिए चार प्रमुख संशोधन
डेनिएल पिकिनिनी ब्लैक

डिजाइन इनोवेशन लीड, संचार कार्यक्रमों के लिए जॉन्स हॉपकिन्स केंद्र

डेनियल पिकिनिनी ब्लैक जॉन्स हॉपकिन्स सेंटर फॉर कम्युनिकेशन प्रोग्राम्स में डिज़ाइन इनोवेशन लीड है, जॉन्स हॉपकिन्स केरी बिजनेस स्कूल-कार्यकारी शिक्षा में नवाचार और मानव-केंद्रित डिजाइन के लिए अकादमिक लीड, और जॉन्स हॉपकिन्स केरी बिजनेस स्कूल में डिजाइन थिंकिंग एडजंक्ट फैकल्टी. वह डिजाइन सोच अनुसंधान के विकास और कार्यान्वयन का नेतृत्व करती हैं, कार्यशालाओं, और उभरती सार्वजनिक स्वास्थ्य और व्यावसायिक जरूरतों को पूरा करने के लिए अंतरराष्ट्रीय स्तर पर सह-निर्माण, और उस अनुभव का उपयोग अपने डिजाइन थिंकिंग पाठ्यक्रमों को बढ़ाने के लिए करती है. डेनिएल ने जॉन्स हॉपकिन्स ब्लूमबर्ग स्कूल ऑफ पब्लिक हेल्थ से एमएचएच और जॉन्स हॉपकिन्स केरी बिजनेस स्कूल से एमबीए किया है।. उन्होंने नाइजर और दक्षिण अफ्रीका में पीस कॉर्प्स वालंटियर के रूप में भी काम किया. ईमेल: danielle.piccinini@jhu.edu.

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