El conocimiento es la base de los sistemas de salud de alto rendimiento, las políticas exitosas y el logro de los objetivos de salud nacionales y regionales. Conocimiento management has a big role to play, by encouraging continuous learning and sharing—and the application of that knowledge to services—leading to health systems that are responsive to patient and population needs.

In practice, knowledge management can take many forms. It includes activities that:

• help information flow between people, organizations, and countries so that they can share experiences and expertise,
• present information in ways that are easy for people to access, understand and apply to their context,
• nurture lasting practices of learning and sharing that are authentic to where people are.

Cuando los miembros del personal sanitario mundial comparten lo que saben y pueden encontrar lo que necesitan, los programas pueden alcanzar su máximo potencial y evitar repetir errores costosos. Esto se traduce en mejores resultados para las personas, las comunidades y los sistemas de salud. 

Knowledge management can take on different forms depending on people’s needs and the challenges you’re trying to solve.  

• Unir a la gente para preguntar questions and elicit tacit knowledge — or the know-how in people’s heads
• Transmitir conocimientos (o narración es) a grupos definidos de personas
• Publicación y búsqueda Enfoques para compartir conocimiento explícito y permitir que las personas obtengan la información que necesitan, cuando la necesitan.

When implemented successfully, knowledge management has lasting impact. Resources are optimized when countries and partners can practice evidence-based decision-making, learning, and adaptation. Public health programs that often have ambitious goals, but possess limited time, money, and human resources to execute the work, can rapidly learn what works and what does not and adapt their work.