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Introducing the KM Road Map for Public Health Emergencies

Introducing the KM Road Map for Public Health Emergencies

Natalie Apcar

A 6-step systematic process for applying knowledge management in a public health emergency.

A new training module on the Knowledge Management Training Package gives training participants the opportunity to learn how to implement knowledge management (KM) during a public health emergency.

During an emergency, it is essential that public health professionals have access to accurate, up-to-date information they can use to inform their work. However, given the quantity of information being shared during a such an emergency, public health professionals and other responders often face: 

  • Choice overload: Too many choices are presented at once, potentially leading to frustration, inaction, and an overreliance on the same sources of information. 
  • Cognitive overload: Information is presented in a way that is difficult to understand, making it hard for professionals to apply that information to their programs. 

In response to this, Knowledge SUCCESS developed the KM Road Map for Public Health Emergencies, adapted from our Building Better Programs Guide, and part of a complete training module on the KM Training Package. This training module provides an overview of how to implement KM during a public health emergency, such as an infectious disease outbreak, to address and reduce choice and cognitive overload. In emergency settings, where speed is of the utmost importance, KM tools and techniques can strengthen collaboration and knowledge exchange and ensure the latest evidence is put into practice.   

Who is the KM Road Map for Public Health Emergencies for? 

This training module is meant to be used by public health professionals before, during, and after a public health emergency. Specifically, this guide is meant to be used by four primary actors: governments leading overall public health emergency response efforts; international, national, regional, or local donors; the KM Lead (identified and funded by a donor/government); and implementing partners made up of public health professionals.

Training participants can access the Road Map, as well as a shortened Pocket Guide version, slide deck, and templates that are customizable for their specific implementation context.

Natalie Apcar


Natalie Apcar is a Program Officer II at the Johns Hopkins Center for Communication Programs, supporting knowledge management partnership activities, content creation, and communications for Knowledge SUCCESS. Natalie has worked for a variety of nonprofits and built a background in planning, implementation, and monitoring of public health programming, including gender integration. Other interests include youth and community-led development, which she got the chance to engage in as US Peace Corps Volunteer in Morocco. Natalie earned a Bachelor of Arts in International Studies from American University and a Master of Science in Gender, Development, and Globalization from the London School of Economics and Political Science.

COVID-19 Vaccination Response & Knowledge Management

Facilitating knowledge exchange and sharing among key stakeholders in COVID-19 vaccine response and vaccination programming