O conhecimento é a base de sistemas de saúde de alto desempenho, políticas bem-sucedidas e realização de metas de saúde nacionais e regionais. Conhecimento management has a big role to play, by encouraging continuous learning and sharing—and the application of that knowledge to services—leading to health systems that are responsive to patient and population needs.

In practice, knowledge management can take many forms. It includes activities that:

• help information flow between people, organizations, and countries so that they can share experiences and expertise,
• present information in ways that are easy for people to access, understand and apply to their context,
• nurture lasting practices of learning and sharing that are authentic to where people are.

Quando os membros da força de trabalho da saúde global compartilham o que sabem e conseguem encontrar o que precisam, os programas conseguem atingir seu potencial máximo e evitar repetir erros dispendiosos. Isso significa melhores resultados para indivíduos, comunidades e sistemas de saúde. 

Knowledge management can take on different forms depending on people’s needs and the challenges you’re trying to solve.  

• Reunindo pessoas para perguntar questions and elicit tacit knowledge — or the know-how in people’s heads
• Transmitir conhecimento (ou contando (it) para grupos definidos de pessoas
• Publicação e procurando abordagens para compartilhar conhecimento explícito e permitir que as pessoas obtenham as informações de que precisam, quando precisam

When implemented successfully, knowledge management has lasting impact. Resources are optimized when countries and partners can practice evidence-based decision-making, learning, and adaptation. Public health programs that often have ambitious goals, but possess limited time, money, and human resources to execute the work, can rapidly learn what works and what does not and adapt their work.