Pengetahuan ialah asas sistem kesihatan berprestasi tinggi, dasar yang berjaya, dan pencapaian matlamat kesihatan nasional dan serantau. Pengetahuan management has a big role to play, by encouraging continuous learning and sharing—and the application of that knowledge to services—leading to health systems that are responsive to patient and population needs.

In practice, knowledge management can take many forms. It includes activities that:

• help information flow between people, organizations, and countries so that they can share experiences and expertise,
• present information in ways that are easy for people to access, understand and apply to their context,
• nurture lasting practices of learning and sharing that are authentic to where people are.

Apabila ahli tenaga kerja kesihatan global berkongsi apa yang mereka tahu, dan boleh mencari perkara yang mereka perlukan, program dapat mencapai potensi penuh mereka dan mengelakkan kesilapan yang berulang. Ini bermakna hasil yang lebih baik untuk individu, komuniti dan sistem kesihatan. 

Knowledge management can take on different forms depending on people’s needs and the challenges you’re trying to solve.  

• Menyatukan orang ramai ke bertanya questions and elicit tacit knowledge — or the know-how in people’s heads
• Menyampaikan ilmu (atau memberitahu ia) kepada kumpulan orang yang ditentukan
• Penerbitan dan mencari pendekatan untuk berkongsi pengetahuan eksplisit dan membolehkan orang ramai menarik maklumat yang mereka perlukan, apabila mereka memerlukannya

When implemented successfully, knowledge management has lasting impact. Resources are optimized when countries and partners can practice evidence-based decision-making, learning, and adaptation. Public health programs that often have ambitious goals, but possess limited time, money, and human resources to execute the work, can rapidly learn what works and what does not and adapt their work.