Ruwaida Salem (CCP) wrapped the presentations by summarizing the key takeaways. To address choice and cognitive overload, present people with a few, curated, high-quality resources. To address learning preferences, make use of different learning formats beyond the “traditional” text-based articles. Embrace video and interactive experiences. To address incentives, provide recognition of positive KM behaviors, like sharing information with colleagues or across organizations. Finally, to address social norms around KM, seek buy-in from KM champions within organizations and networks.