The HCDExchange Quality and Standards Working Group chaired by YLabs set out to define what quality looks like in the nascent HCD+ASRH field of practice.
The process for defining Quality and Standards was divided into three phases.
- Phase one was a scoping study focused on reviewing existing literature to understand how HCD has been applied to ASRH programming, learning from successful practices and any existing frameworks.
- Phase two focused on the co-creation of the quality standards framework
- Phase three is the virtual launch of the framework which comes off at 5pm EAT on Thursday, January 20, 2022. Sign up for the launch event here.*
Phase One: Scoping Study
The primary aims of the scoping paper were to:
- Review the application of HCD on ASRH programming within the regions of East and West Africa and South Asia;
- Identify the best practices when applying HCD to ASRH;
- Explore the evidence to date on these emerging best practices; and
- Determine the gaps in evidence and areas for future study.
We searched for results from South Asia and sub-Saharan Africa ranging from 2011 to 2021. Considering the nascency of the field, we did not limit ourselves to published peer-reviewed studies but also referred to unpublished or grey literature such as reports, technical briefs, conference abstracts, guidelines, and handbooks. The questions that guided the scope of inquiry were:
- What are emerging best practices when applying HCD to ASRH program design and implementation?
- What activities or processes are necessary to ensure both the design and implementation process safely, respectfully, and thoughtfully engages youth and their communities to achieve ASRH outcomes of interest?
Most of the case studies focused on countries in East Africa, with a paucity of literature on West Africa and South Asia. This lack of representation proved the need for more documentation, especially for an emerging practice like the application of HCD in ASRH. Alongside reviewing the literature, we interviewed experts who have worked at the intersection of HCD and ASRH in sub-Saharan Africa and South Asia. We learned from the experiences of these experts to understand their perspectives of quality methods, the methods they use to uphold these standards, and the enablers and barriers for maintaining quality. After synthesizing findings from the expert interviews, we arrived at eight preliminary domains for quality standards. We documented specific examples of these domains from the literature and noted any gaps. From this point, we moved into phase two of the process in exploring what ‘quality’ is when applying HCD to ASRH.
Phase Two: Co-Creating the Framework with the Community
Phase two began with a virtual gathering of the Quality and Standards Working Group along with a few members of the HCDExchange Secretariat to review and align on the domains and identify any gaps or edits that needed to be made. The goal was to agree on the domains that came out of the scoping study in order to create corresponding principles that would best represent each domain as part of a quality standards framework.
Attendees represented designers, implementers, funders, evaluators and youth who are reflective of the audiences that would eventually be the users of the quality standards framework produced.
We collaborated in real time on a Mural board where everyone could jot down their ideas, work off of what others had written, and identify emerging themes. We also alternated between small facilitator-led breakout groups and larger group discussions in order to engage participants and facilitate more targeted, meaningful conversations.
We thought of principles as tangible recommendations to bring the domains to life and then reviewed them to ensure that they were clear, broadly applicable to all audiences (funders, implementers, designers), commanded attention, and representative of the message within the domain. For example, for the domain ‘safeguarding and protection of youth,’ the principle was refined as follows: